FRONT DESK …
Pair

Staff unlock

Select your identity and enter your PIN.

Today at the desk

Room charges live on each stay’s folio — open a reservation to see the balance or take payment. Spa and banquet payments are taken from the cards below.

Reservations

Housekeeping

Request laundry

Request cleaning

Rooms

Reservation

Timeline

Report a fault

This raises a job for maintenance. It does not take the room out of service — use the room status buttons if it cannot be sold.

Take payment

Add charge

Registration card

The document the guest produced and the address they gave. Aadhaar numbers are checked and then not kept — only the last four digits are stored, so read the card carefully.

Billing to a company (optional)

Only if the guest is claiming this stay against a business. Leave both blank and the invoice bills the guest personally.

Guest signature

Cancel invoice

The invoice keeps its number and stays on the record as cancelled — a number that simply vanished would be a gap in the series. A replacement can be issued afterwards.

Run the night audit

This posts real charges to real folios. Running it again later is harmless — each night is posted once and only once.

Check out with a balance

The folio will be closed as owing, not settled. Say why — it is recorded against the stay.

Assign room

Only rooms free for these dates are listed. Moving an in-house guest sends the old room to housekeeping.

Check in

Assigns the room and checks the guest in as one action.

New reservation

Guest

Returning guest? Find them first — their CRN, details and history come back and the booking is linked to the same person.

Leave the guest blank for a walk-in. A name needs a phone or an email so the same guest is recognised next time.